Refunds & Cancellation Terms and Conditions

At The Flights Guru, we understand that travel plans can change unexpectedly. Our Refunds & Cancellation Terms and Conditions explain how cancellations, amendments, and refunds are handled for bookings made through our website or travel consultants. These terms work alongside our general Terms & Conditions and the policies of the airlines, hotels, cruise operators, and other travel suppliers associated with your booking.

General Policy

The Flights Guru acts as a travel intermediary, arranging travel services with third-party suppliers. Refunds and cancellations are therefore governed by both our service terms and the rules of the relevant travel supplier.

Each booking may carry different cancellation conditions depending on:

• Airline fare rules
• Hotel policies
• Cruise operator terms
• Tour operator conditions
• Destination-specific regulations
• Promotional or discounted offers

Customers are encouraged to carefully review all booking conditions before confirming their reservation.

Cancellation Requests

If you need to cancel your booking, please contact The Flights Guru as soon as possible using our official customer support channels.

Cancellation requests are considered received only after they have been acknowledged by our team. The effective cancellation date will be the date on which your request is successfully processed.

Please note that submitting an inquiry alone does not automatically cancel a reservation.

Airline Ticket Cancellations

Airline tickets are subject to the fare rules established by the operating carrier.

Depending on the ticket purchased:

• Some tickets may be fully refundable.
• Some may qualify for a partial refund.
• Others may be completely non-refundable.
• Certain fares may allow travel credit instead of a cash refund.

Airline-imposed penalties and fare restrictions will always apply according to the airline's published conditions.

Vacation Package Cancellations

Vacation packages that include flights, hotels, cruises, transfers, or sightseeing services may have separate cancellation policies for each travel component.

If one element of a package is canceled, additional supplier charges may apply. Refund eligibility will depend on the individual terms and conditions of each participating supplier.

Hotel Cancellation Policy

Hotel cancellation policies vary by property.

Some accommodations allow free cancellation within a specified period, while others charge cancellation fees or operate under fully non-refundable rates.

Refunds, where applicable, are determined according to the hotel's cancellation policy at the time of booking.

Cruise and Tour Bookings

Cruise lines, guided tours, excursions, and activity providers operate under their own cancellation policies.

Depending on the supplier, cancellation charges may increase as the travel date approaches. Certain promotional bookings may not qualify for refunds after confirmation.

Refund Eligibility

Refund eligibility depends on the specific terms applicable to your reservation.

A refund may be available when:

• The purchased fare permits refunds.
• The supplier authorizes a refund.
• Government regulations require reimbursement.
• A booking is canceled within an eligible cancellation period.

If a booking is identified as non-refundable under the supplier's rules, no refund may be available.

Refund Processing

Once a refund has been approved by the relevant supplier, The Flights Guru will process the refund using the original payment method whenever possible.

Processing times vary depending on:

• Airlines
• Hotels
• Cruise companies
• Payment providers
• Financial institutions

Refunds may take several business days or longer to appear on your statement depending on your card issuer or payment provider.

Non-Refundable Charges

Unless prohibited by applicable law, the following charges may not be refundable:

• Supplier cancellation penalties
• Promotional or discounted fare restrictions
• Service or booking fees
• Processing charges
• Insurance premiums
• Visa application fees
• Government taxes that are designated as non-refundable

These charges are determined by the applicable supplier and booking conditions.

Changes to Existing Bookings

Requests to modify travel dates, passenger names, destinations, or other booking details are subject to supplier approval.

Changes may result in:

• Fare differences
• Additional supplier charges
• Administrative fees
• Limited availability

Some bookings cannot be amended once confirmed.

Flight Schedule Changes

Airlines occasionally revise schedules, aircraft types, or routes for operational reasons.

If your airline makes a significant schedule change, The Flights Guru will communicate the available options once notified by the airline. Final resolutions remain subject to the airline's policies.

Travel Disruptions Beyond Our Control

Refunds are not automatically guaranteed for disruptions caused by circumstances outside our reasonable control, including:

• Severe weather
• Natural disasters
• Government travel restrictions
• Airport closures
• Public health emergencies
• Civil unrest
• Airline operational decisions
• Force majeure events

Available remedies will depend on the policies of the affected travel supplier.

No-Show Policy

Failure to arrive for a scheduled flight, hotel stay, cruise, transfer, or tour without prior cancellation may be treated as a "no-show."

No-show reservations are frequently non-refundable and may result in the cancellation of any remaining travel services associated with the booking.

Customer Responsibilities

Customers are responsible for:

• Reviewing booking confirmations promptly.
• Verifying passenger names exactly match travel documents.
• Understanding applicable fare rules before booking.
• Providing accurate contact information.
• Notifying The Flights Guru immediately if changes are required.

Failure to review booking details promptly may affect refund or amendment eligibility.

Contacting The Flights Guru

If you wish to request a cancellation, inquire about a refund, or discuss changes to your booking, please contact The Flights Guru using the contact information available on our official website.

Our team will review your request, explain the applicable supplier policies, and process eligible cancellations or refunds in accordance with the booking terms.

Policy Updates

The Flights Guru reserves the right to amend or update these Refunds & Cancellation Terms and Conditions at any time to reflect changes in applicable laws, supplier policies, or business operations.

The latest version published on our website will apply to future bookings unless otherwise required by law.